Client Manager

This mother of two, from Negros Occidental, Philippines, graduated from one of the prestigious universities in Bacolod City, University of St. La Salle, with a degree in Bachelor of Science in Commerce, Major in Management Information Systems.

She started her professional career in 2003, as a clerk in Silay Provincial Hospital, Multi-Purpose Cooperative,where she was tasked to do monthly inventory of supplies and was in-charge of recording the incoming and outgoing of said supplies, as well as products sold.  She also did payroll deductions of all cooperative members.

In 2004, she worked as an encoder and the overall overseer of inventory, of Vercon Marketing Inc., in Bacolod City.  Some of her responsibilities were to do daily inventory and sales report, weekly inventory of trucks, monthly inventory of the warehouse, book customer orders, make delivery invoices, and encodes CM and deductions from customers and supplies.

2007, was the year she first worked in a BPO company.  Sitel Philippines,gave her, her first taste of the fast-paced life of a call center agent, where the only constant thing, is change.  She rendered both technical and customer service support to customers.  She also provided pre-sales and licensing information, about Microsoft products and services.

Her growth in the call center community didn’t end with Sitel Philippines. She worked as a Technical Router Representative, Subject Matter Expert (SME), and Technical Support Associate (TSA) for Convergys Philippines, for more than ten (10) years.  Some of her duties and responsibilities include verification of customer identification,assistance to customer’s queries, study customer cases to be dispatched accordingly and be filtered from cases that require immediate resolution, send Bin Health Report, provide technical assistance, and to give overall customer satisfaction, by providing problem resolution.

With the above working experiences, Lennie honed her skills that she carried under her cap, to Ruskin Consulting Agency, in 2017.  This petite smart lady,has armed herself with the following skills:

*  Proficient in Computer and Surface Device Navigation and Application

*  Proficient in Office Application, Internet and Web Navigation

*  Knowledgeable in Windows Operation System Windows XP, Windows 7, Windows 8, and Windows 10

*  Bookkeeping:  Columnar Sales Book

Lennie is one of the driving forces of Ruskin Consulting Agency and is now being groomed by no less than the company’s CEO, Joshua Ruskin, as the company’s Operations Manager.